Returns & Exchanges

Due to the perishable nature of our gourmet food products, we prioritize your safety and satisfaction while adhering to strict health regulations. If your order arrives damaged or incorrect, we are committed to providing a swift replacement or store credit.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately examine your package for any signs of damage, leakage, or missing items from your artisanal selection.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the shipping label, as these are required to process claims for perishable goods.

• 3.
  Contact Customer Care

  Email our support team at [email protected] within 48 hours of delivery with your order number and the documentation of the issue.

• 4.
  Resolution Process

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.